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Managed Service

Rest while we protect. With 24/7 proactive monitoring and a response time of as fast as 4 hours, we ensure efficiency is optimised to remediate the threat at bay to prevent business disruption.
 

During an event of a cyberthreat detected, for efficiency purposes phone call and email support will be the primary communication method to a primary and secondary contact person appointed by you. For non critical scenarios, all operations will be carried remotely. A total of 40 hours of onsite support is provided each year and on a case by case basis, 4 hours of onsite support will be given to threats deemed critical to require the necessary support.

Note:

This is an AS-IS Infrastructure maintenance support and excludes any form of consultancy, architecture and infrastructure enhancement.

Customers are required to provide their latest inventory and infrastructure diagram.

List of devices must support SNMP v3 in order to be compatible for this service:

All computers (Desktop and laptops)

All network equipment (Switches, wireless access points, firewall)

All servers

Note: For any devices mounted on the wall or above the ceiling above 2 meters, customers will need to arrange for a facility management or an external party
 

Scope of work:

Software installations/updates (automated tool) (Only applicable approved work) related software

Computer/device hardware troubleshooting

365 configuration updates (applicable for Email only)

Device and network monitoring

Providing ad hoc onsite support

Remote software for troubleshooting for users (excluding any in-house application or DB)

Software patches to all devices like computer and network devices, (scheduled and history of updates to provided)

Management of any RMA devices and repairs

Ad hoc configuration change to 365 and on site server setup changes

MDM device registration and updates

List of reports

Quarterly report for list of assets

Monthly support reporting for tickets updates

Note: all the above reports are based on out of box standard reports.

NOTE: Prices are excluding monitoring tools subscription

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